Goglo

Refund Policy

Effective: October 18, 2025 • Last updated: October 18, 2025

This Refund Policy applies to purchases and subscriptions made on Goglo and associated services. It aims to balance a fair customer experience with protection against abuse, and complies with applicable payment processor rules (e.g., Stripe).

1. Introduction / Scope

This Refund Policy applies to all purchases, credit packs, subscriptions (monthly/annual), and pay‑as‑you‑go/API usage made on Goglo and its associated services.

2. General Refund Policy

  • As a general rule, all sales are final.
  • Refunds may be granted for accidental duplicate charges, confirmed technical failures preventing access or delivery, or as required by law.
  • Good‑faith requests for unused and recently purchased items may be considered within the stated window.
  • Refunds are processed in compliance with Stripe’s refund policies and anti‑fraud regulations.

3. Refund Eligibility

  • Service not delivered (system error): Eligible — e.g., generation failed or credits not provisioned.
  • Duplicate payment / subscription: Eligible — duplicate charges on the same account.
  • User mistake with no usage: Case‑by‑case — contact support within 7 days of purchase.
  • Policy violations / abuse: Not eligible.
  • Dissatisfaction with AI results: Not eligible due to the probabilistic nature of AI.

4. Credits and Subscription Terms

  • Credits are non‑refundable once used and are considered delivered services.
  • Unused credits upon account closure may be partially refunded at our discretion.
  • Subscriptions renew until canceled. Cancellation stops future charges; the current billing period is non‑refundable.
  • If a verified system incident prevents service delivery, a prorated refund or credit restoration may be provided.

5. Refund Request Process

  1. Email [email protected] within 7 days of purchase.
  2. Include your order ID, account email, and a brief description of the issue.
  3. Our team will respond within 3–5 business days.
  4. If approved, refunds are issued to the original payment method within 5–10 business days (processor dependent).

6. Exceptions

  • Partially or fully used generation services (e.g., image, video, music outputs).
  • Accounts terminated for Terms of Service violations.
  • Variations due to processor delays, exchange rates, or bank fees.
  • Promotional, gifted, trial, or bonus credits.

7. Dispute Resolution

If you believe you were charged incorrectly, please contact our support team before filing a dispute with your payment provider. We aim to resolve issues quickly and fairly through our internal support process.

8. Changes to This Policy

We may update this Policy from time to time. Material changes will be posted here with an updated "Last updated" date. Your continued use of the Service following changes constitutes acceptance of the updated Policy.

9. Contact Information

For refund inquiries, email [email protected] with subject: “Refund Request – {Order ID}”.

10. AI‑Specific Notes

  • Dissatisfaction with AI output is not a refund basis due to inherent variability in generative results.
  • Credits consumed are considered delivered service and are non‑refundable.
  • Failed API calls due to our systems may result in automatic credit restoration rather than cash refunds.
  • Duplicate subscriptions may be partially refunded upon verification to improve customer experience.
  • Fraud/abuse: we reserve the right to refuse refunds and suspend accounts where abuse is detected.